Call us:
01227 903913
01227 787587

Visit our Showroom:
58-60 Wincheap
Canterbury
CT1 3RS

Privacy/Terms/Finance

Privacy/GDPR Policy 

Introduction

This Privacy Policy outlines Greenstove Solutions (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.greenstovesolutions.co.uk & https://www.greenstovesolutions.com (" Site ") or otherwise share personal information with us (collectively: " Users ").

Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): Information Commissioner's Office (ICO). 

User Rights

You may request to: 
  1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Greenstove Solutions LTD
58-60 Wincheap
Canterbury
Kent
CT1 3RS

01227 903913 / 10227 757587 / 07752 089887

privacy@greenstovesolutions.co.uk / privacy@greenstovesolutions.com

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Grounds for data collection 

Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site and/or arrange for us to survey your property or commence installation/service work at your property, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

What information do we collect?

We collect two types of data and information from Users. 

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information , which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Contact information: When you arrange for us to survey your property or commence installation/service work at your property you will be asked to provide us certain details such as: full name; email,  physical address, and other information.   

How do we receive information about you?

We receive your Personal Information from various sources:
  • When you voluntarily provide us with your personal details in order to contact us on our Site;
  • When you voluntarily provide us your personal details verbally in connection with services we provide to you;
  • From third-party providers, services and public registers (for example, traffic analytics vendors).

How is the information used? With whom do we share the information?

We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.

We may use the information for the following:
  • Communicating with you – sending you notices and documentation regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed about our services;
  • To market our website and products/services (see more under "Marketing"); 
    For statistical and analytical purposes, intended to improve the Site and our services to you;
    In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
    In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 
    • Hosting and operating our Site;
    • Providing you with our services, including providing a personalised display of our Site;
    • Storing and processing such information on our behalf; 
    • Providing you with marketing offers and promotional materials related to our Site and services; 
    • Performing research, technical diagnostics or analytics;
    We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

    Cookies

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We use a tool which is based on the Snowplow Analytics  technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

    Use of script libraries (Google Web Fonts)

    In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts ( https://www.google.com/webfonts ) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 
    • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

    • The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy .

    Third-party collection of information

    Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

    This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

    How do we safeguard your information?

    We take great care in implementing and maintaining the security of the Site and your information. we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site and/or database, and we make no warranty, express, implied or otherwise, that we will prevent such access.

    Transfer of data outside the EEA 

    Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

    Marketing

    We may use your Personal Information such as your name, email address, telephone number, etc., for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

    To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

    Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

    Corporate transaction

    We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

    Minors

    We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at: privacy@greenstovesolutions.co.uk/privacy@greenstovesolutions.com.

    Updates or amendments to this Privacy Policy

    We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

    How to contact us

    If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at :  privacy@greenstovesolutions.co.uk / privacy@greenstovesolutions.com.

    Greenstove Solutions LTD
    58-60 Wincheap
    Canterbury
    Kent
    CT1 3RS

    01227 903913 / 01227 787587 / 07752 089887

    Last Modified 17/09/2020

    Terms of Tender, Quotation, And Sale

    General
    The following terms and conditions apply to all tenders, quotations and sales except where modified in writing.
    They will be found to be in accordance with the usual customs in the industry and do not reduce the customers' rights under common law but are specifically to avoid misunderstanding, The placing of an order with us by the customer shall be an acceptance of these terms and conditions and shall override any terms and conditions whether referred to or contained in an enquiry order or otherwise.

    Period of tender
    Quotations are subject to acceptance within the period stated on the quotation.

    Price fluctuation
    Greenstove Solutions LTD shall be entitled to make reasonable variations in the price quoted if the cost of labour, goods or materials, taxes and duties on which any quotations are based increase or decrease before completion of the works. All quotations will be given on the basis that access for the purpose of executing the works will be available during normal working hours and if such access is not available, or if overtime is worked at the customers' request, Greenstove Solutions LTD shall be entitled to make a reasonable additional charge for the extra costs incurred.

    Exclusion
    Unless specifically stated our quotations do not include the costs of making good decorations, walls, work surfaces or any other items that have to be cut or moved to execute the installation, floors or other parts of the premises, nor for the supply and erection of scaffolding or hire of cherry picker, (Even if we have quoted to work off of ladders but find on starting that it is impossible due to condition not foreseen from the ground).
    Similarly, excluded are hoisting and or lowering gear, fuel, water, gas or electrical current, fees of district surveyors, insurance inspectors or other inspecting authority and fees for road closure if required.

    Damage
    Whilst every care is taken to ensure there is no damage, clients are advised to remove floor covering, furniture, objects from walls etc. Where there is a possibility of damage as we regret no responsibility can be accepted by Greenstove Solutions LTD.

    Delay and variation
    If the works are suspended, delayed or varied at the client's request, or any other cause beyond the control of Greenstove Solutions LTD, Greenstove Solutions LTD shall be entitled to make a reasonable additional charge for the extra costs incurred.

    Terms and payment
    Payment is to be made to Greenstove Solutions LTD by cash, cheque, bank transfer, or credit card. 

    Deposits
    Non-Refundable Policy: All deposits paid are non-refundable under any circumstances. By making a deposit, you acknowledge and agree to this non-refundable policy.

    Purpose of deposit
    Deposits are required to secure your booking/order/service. This ensures commitment and allows us to allocate resources accordingly.

    Cancellation and changes
    In the event of a cancellation or any changes initiated by the customer, the deposit will not be refunded. This applies to all cancellations or changes regardless of the notice period provided.

    Exceptions
    The only exceptions to this policy are cancellations or changes initiated by us, in which case a full refund of the deposit may be issued.

    Guarantee
    All workmanship and materials are guaranteed for 12 months from the date of the practical completion of the works provided they are used in accordance with Greenstove Solutions LTD and appliance manufacturers instructions, And payment is made within 5 working days of practical completion of the works.
    THIS GUARANTEE IS IN ADDITION TO YOUR STATUTORY RIGHTS BUT IS LOST IF PAYMENT IS NOT RECIEVED WITHIN FIVE WORKING DAYS OF THE DATE OF THE FINAL INVOICE.

    Ownership
    All items and parts remain the property of Greenstove Solutions LTD unless and until the account is settled in full.

    Overdue accounts
    Greenstove Solutions LTD reserve the right to charge customers on severely (20 working days) overdue accounts at the daily rate equal to 4% above the bank of England base rate.

    Legal fees and expenses
    Responsibility for Legal Fees: In the event that legal action is necessary to enforce any of the terms and conditions outlined herein, or to resolve any dispute arising from this agreement, the customer agrees to bear all costs associated with such legal action. This includes, but is not limited to, court fees, attorney fees, and any other related expenses.

    Indemnification
    The customer agrees to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from any breach of this agreement by the customer or any dispute involving the customer.

    Amendments
    If a client amends and order, Greenstove Solutions LTD reserve the right to make charges to cover the cost incurred at the date of the amendment. These charges will be discussed in full at the time of the amendment.

    Planning fees/Building regs
    The customer is liable for all local and national taxes, including any building regulations, fees or planning fees charged by the local council, whether included in our quotation or not.

    Variations of conditions
    No variation of the conditions by us will be admitted or accepted by us unless the same is in writing and signed by either if the directors of Greenstove Solutions LTD.

    Finance FAQ's

    Broker Disclosure

    Credit subject to status and affordability. Terms & Conditions Apply. Greenstove Solutions Limited Ltd trading as Greenstove Solutions is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.


    Finance FAQ

    How do I choose to PaybyFinance?

    Contact us and ask for and application link to be emailed or come into store and ask us to fill in the application with you.


    Who is eligible to apply for online finance?

    To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. 

    Unfortunately, we are unable to offer online finance to residents of Eire. 

    Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.


    When do my repayments start?

    Your monthly repayments will begin one month after your purchase has been installed/delivered.


    Are there any arrangement fees or hidden extras for credit?

    No. There are no arrangement fees or hidden extras.


    Applying for finance

    Applying for finance couldn't be easier or more convenient. When you buy from Greenstove Solutions Limited LTD trading as Greenstove Solutions you have the choice of applying for finance by completing an online application form. Just follow the simple instructions, entering your personal details as required and we'll do the rest.

    The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details. 

    Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

    Following receipt of your finance agreement and a few additional checks, you will be contacted regarding progressing your order.


    How quickly will my finance application be approved?

    All finance decisions will be made within 60 seconds. Once you are approved, we will contact you to arrange the next steps of your order. 

    If you your application is referred, Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.


    Once my application is approved, what happens next?

    Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement. 

    If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms. 

    Once you have agreed to the terms of the finance agreement Greenstove Solutions Limited LTD trading as Greenstove Solutions will be notified and you need to do nothing more. 

    If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement. 

    Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Arrangements for supply or installation of your goods will follow soon after your agreement has been returned and received.


    Will you credit score me and if so, what does this mean?

    Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies. 

    This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.


    If you decline my application, what is the reason?

    In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:

    • Your credit score (please note that every finance company will score you differently)

    • Adverse credit reference agency information

    • You are considered to be overcommitted

    • You are aged under 18

    • Your existing account performance with other lenders


    What type of information do credit reference agencies hold about me?

    Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.


    How do I obtain a copy of this information?

    Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

    • Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF

    • Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS

    • TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

    The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.


    If my application is not successful, can I re-apply?

    Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.

    Can I request delivery to an address other than my home?

    In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant. 


    What is APR and Rate of Interest?

    The 'rate of interest' is the cost you will pay each year to borrow the money, expressed as a percentage rate. It does not reflect fees or any other charges. The 'APR' is a broader measure of the cost of borrowing than the interest rate. The APR reflects the interest rate, and other charges that you pay to get the loan. The FCA description of any APR is "APR stands for the Annual Percentage Rate of charge. You can use it to compare different credit and loan offers. The APR takes into account not just the interest on the loan but also other charges you have to pay, for example, any arrangement fee. All lenders have to tell you what their APR is before you sign an agreement. It will vary from lender to lender.


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